Customer Testimonials
Bought a 2019 F350 from NYE FORD . Alex Bryden was my sales man , what a perfect experience !! He is very helpful and knowledgeable about the truck , answered all our questions . Couldn’t be more pleased.
Quick and solved my issue. Easy drop off and pickup as well. Covered by ford.
Every time I need some help from NYE Ford, they are right there ready to help! They are always cheerful and courteous. They get me in and out quickly and do my repairs right the first time.
Alex did a great job would highly recommend him!
Everyone was very pleasant. They answered all of our questions. Helped educate us on how to operate the car. Nice atmosphere.
Ross and Matt were a great help finding my next lease and made it an easy transition. They are a great couple of guys .
Always very fast and friendly service at NYE ford. Your in and out in a flash with quality repairs.
Keri exhibited outstanding customer service skills throughout the visit providing information as to the repairs requested and those recommended, time required to complete and costs involved. Great job Keri! Thanks for your friendly manner, excellent communication and expertise!
Great experience working with Jeff! Professional, helpful, and made everything simple. Highly recommend!
Michele hits it out of the park every time. She is a asset the the FORD Team
If your looking for a new vehicle definitely see Alex . He helped me into a new lease and I definitely will be back.
I would like to recommend Ross Barton of Nye. To Anyone who is looking to get a car, He is very friendly ,knowledgeable, experienced.
Alex B. was helpful throughout the purchase process and delivery. I was pleased with the finalized deal that I felt was reasonable.
John C. Was such an amazing person, he ordered the part for my car and called me when the part came in. He installed it at the reasonable amount of time. Very courteous and helpful. I’m so impressed with this gentleman.
Alex did a great job helping me get into my new Explorer, no nonsense. He made the process so easy!
Alex was helpful with my truck purchase. He did a nice job.
Keri takes care of me every time I call, text or stop in! 5 star Rating!
Very happy with the service and they kept me well informed. They did a great job!
Best car buying experience yet and we are grateful! Alex is professional, efficient and knowledgeable. Looking forward to next time!
awesome friendly staff!
They make it easy! Great service.
Michele LaRue is the best !! Part was in stock and work completed within time quoted, thank you !!
The diesel mechanic talked me into a smoke test to see why the check engine light was on. Since then it has mostly stayed off, even though there weren't any pressure leaks. My F350 also seems to be running a lot better since the pressure test.
Service was as anticipated, left vehicle over night, and there were no problems whatsoever. thanks so much!
Had a pleasant auto purchasing experience at Nye Ford. Jeff Socha was friendly, professional, knowledgeable and an absolute joy to do business with. Also appreciated the financing help offered by Matt. All of our questions were answered patiently and it could not have gone better. I am happy to recommend them for your car buying experience
Great service
Well done Alex
Multiple visits, same result A+ service. This is the only place I use for our vehicles. Honest, straight forward, and always pleasant personal.
Was treated with respect. Repairs were completed on time. Friendly, courteous, helpful, explained what was done completely.
Sean was great! I admittedly was a little difficult, looking at multiple vehicles (5) before making a final decision. He never acted like it was an inconvenience and gladly ran the numbers on each. Once I made a decision, I was able to drive the car home within 3 hours!
Very efficient young woman behind counter took charge, organized my process & explained everything carefully To me regarding the status of auto problems. The best service experience I have had at Nye. I understood everything they was happening. I did not get the name of the young woman- dark hair, very articulate. I was in Wednesday 12/11at 1:00pm.
Have received excellent service each time I have gone. I highly recommend Nye Ford thanks
I had to have my engine replaced, thankfully it was under warranty! My service representative Keri did a great job keeping in constant contact with me about updates of my truck. Keri and the staff at NYE ford took care of me through this tough process!
Michele LaRue @ customer check-in, very helpful, very professional and does a great job.. in addition, very knowledgeable about service and Ford products
ROSS WAS A GREAT SALES REP! He did so many good things for my husband and I! No rush, nothing, he let us take our time, answers every questions we had. He even picked us up from dropping our rental off!! I would recommend him to anyone! He was great! Thank you so much Ross! He deserves ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️👍👏🏻
Ross made our buying experience vary pleasant. He didn’t rush us into a decision. He wasn’t pushy at all. I would recommend this place to everyone I know. My wife and I will definitely come back.
Pleased with the very pleasant and courteous staff. The customer waiting room was very clean and comfortable
Fast, friendly transaction. Everything was ready for my weekend appointment when I arrived, highly recommend.
We recieved Outstanding service. Michele was terrific keeping us informed and maintaining a professional and polite attitude.
After having a really terrible experience with another local ford dealership I decided to try NYE. I was so thankful for my salesman Sean. He was upfront about everything and so easy to deal with. 10/10 would recommend the team here to anyone. You won’t regret it.
Service for just an inspection was a little slower than usual. But it went well.
Service was performed on schedule (oil change and tire rotation), and requested parts were installed (rain guards over windows). Personnel were courteous and efficient.
They were excellent in taking care of my new truck. It was in an accident and needed some new parts. The manager told us it was going to be 3 days to get it done and they crushed it in 2 days!!!!! Amazing job by everyone and I will definitely be recommending them to anyone who needs service. Thanks you all so much and I hope you have a merry Christmas 🎄🎁
Staff was very friendly, helpful and curtesy. Unfortunately evaluation/diagnostics took approximately four days to determine the issue, but issues were resolved after one day waiting for parts. Length of time without a vehicle was almost a full week.
Bye ford is the best place to shop. When you go in the sales team let them know DNA TACOS sent you. They will make your experience a great one
It was our first visit to Nye Ford Service Department. Keri was dedicated to providing us with top quality service, and was friendly, knowledgeable and professional.
I had the best customer service experience with Michele at Nye ford service department, I have been there for 2 different appointments and she was extremely helpful and the techs were excellent too. I will always take my vehicles there thank you!!
I've owned a lot of Fords. I've had a lot of repairs. That makes me qualified to say that Keri is a genuinely a good person who works hard to ensure you leave completely satisfied with your repair/service. I don't know how she keeps it all together but she does an amazing job and is on point everytime I call. She's always there before I get there in the morning and is still there 10 hours later when I come to pickup my vehicle. That's commitment folks.
Service department is excellent. Keri and all are courteous and professional. Good explanations and updates were appreciated.
My service advisor Michele was so helpful. I had an airbag light come on in my truck and called, she informed me I had a recall! We set an appointment and when I got in she was very professional, had my warranty all figured out and got me in and out of there asap. She was the best!
Attentive sales staff, great vehicle choices, and excellent service folks. However: I declined LoJack and etching services but was charged for them anyway, with the argument being it was already done. I found out later it was NOT done, and now they don’t want to deal with me or provide a refund. Awesome service after the sale, guys. If I didn’t live 2 hours away I would be parked in your lobby until you fixed this.
Ross was a great salesman, extremely personable and not pushy at all. A great car buying experience.
excellent all around, would certainly recommend and work with them again! Thanks again for everything!
Service department is fine Keri W. Is great to work with, attentive, communicates well and “knows her stuff”!
THANK YOU SO MUCH for all your help and assistance getting our patrol vehicle up and running in tip-top shape. We appreciate all the work you put into researching warranties/recalls and making sure every issue was addressed and fixed. We appreciate your time and work ethic and look forward to doing more business with you and NYE. Thank you, Chittenango Police Department
Nye Ford Service Department has always worked well for me coordinating my appointments with my personal activities. They also provided me with information and explanations for work to be done on my F150. I have been very satisfied over the past 10 to 12 years using them. Thank you!
Alex B. is the best. Quick easy and straightforward. No BS
Keri is an excellent adviser. She is very helpful and professional.
I appreciated the attention and there patience’s that the salesman help making sure I got the perfect vehicle
Alex was very kind and courteous throughout the whole buying process.
Keri was great at helping us out with some major warranty work and kept us notified on the progress, and the work was completed impressively quick !
Keri was courteous and professional. Kept me informed of my service and made sure everything was taken care of
Good. Quick service. Clean building. Good mechanic. Kept my car clean. Prompt. Easy getting appointment
They did a wonderful job. They were very kind and helpful. They have clearly made alot of changes at NYE and perhaps think about giving them another chance. Very good.
We really liked doing business with Nye Ford, they are on the ball, no nonsense.
KERI IN SERVICE IS FANTASTIC! THE EXPLORER WAS REPAIRED ON TIME AND UNDER BUDGET. WE'LL BE BACK!
I only had to deal with Keri. All the work done to my vehicle was performed in the time Keri gave. This is the kind of service that make people come back when it's time for a new vehicle.
I recently purchased a car from NYE. Alex was a great salesman. Stayed in touch listened to what I was looking for and found the perfect car. If you’re looking for a new or used car stop in and ask for Alex you won’t be disappointed. Jennie
Easy to make appt. Nearby stores to visit during wait time. Easy in and out for oil change. Good price, good service.
Alex helped me get my Trailblazer and did a great job. I'm extremely happy! Thank you.
My car was in the shop for 12 days for warranty work . I was able to get a loner vehicle so I could get to work - that was a blessing !
The process was quick and painless. Matt and Sean were wonderful to deal with. I will be a repeat customer.
Excellent place for service. Keri was amazing to work with. Would definitely recommend 10/10.
Kristy was amazing. She was friendly, professional and went out of her way to answer all my questions, even if it meant going the extra mile to find answers. She is a hard worker and a great asset to your service team. I look forward to working with her again next time I come in.
Keri is the absolute bomb. She is super professional and very friendly , will definitely use them again
Friendly and attentive service department, service advisor kept me informed and was taken care of promptly.
I was pleased with the great service from my salesman Jeff! He was patient and helpful. Some new tech features of the application process were very annoying and time consuming. I think the program was Saturn. I have leased several cars before from Nye and never bee put through this before!!
Great service! Keri at the service counter is exceptional, very personable, goes above and beyond.
Ross was very professional, knowledgeable and made my experience great. I believe my deal was fair and will tell people to do business at Nye.
Jeff was beyond patient and helpful!! Great salesman. Sean helpful with radio and Matt and Steve worked hard to make a deal that worked for me. You're lucky to have these folks on your team!!
As an insurance agent, I work with many dealerships and sales representatives daily. Alex Bryden was informative, direct, pleasant, and organized.
Staff are pleasant and they know how to do their job quick
Great service and very friendly staff. Always accommodating and welcoming. Fast turnaround time and upfront with cost.
Alex was super easy to work with.
Carrie and the tech were very helpful with explaining how to operate my tailgate on my truck both very friendly
The collision shop personnel were polite and friendly, very nice to work with. The finished repairing my vehicle a day sooner than promised and it looks like new. I would definitely go there if I have the misfortune of needing them again. Fantastic auto body shop.
Kept their word, treated me with respect, Sean was professional and communicative. He exhibited great character.
Kari and team were great. I was in town from out of state and had an issue with my 2011 Ranger. They got it in and me on my way! Thank you
Was welcome with a smile from Keri Whitmeyer. Very helpful with pointing me in direction for ordering my part and quote for parts and labor Part department was friendly too. Got in fast and work was done in the time quoted. Thank you Keri I love my new running board on van.
I had an airbag recall on my car, it needed to be corrected before I could get it inspected, I called Nye Ford and spoke to a service person named Michelle, I seriously have never had someone work so hard to get this problem fixed quickly, she was extremely knowledgeable, professional, accommodating and most of all very friendly, I would recommend Nye Ford for great service. Thank you Michelle and Nye Ford.
Quick, easy, and painless. Service advisor was nice and made it easy. Thank you Nye!
Made appointment. Lucky to be able to walk over to store to shop while vehicle was being worked on.
They are a great bunch of people and they take very good care of me and my car.
Service advisors are friendly and knowledgeable. No issue with the repair process. All handled through warranty.